Candy AI refunds: the rules in plain words

This page restates what Candy's help center and terms of service say about refunds and cancellation, as read on Oct 19, 2026. We are not Candy and cannot grant or refuse a refund; only Candy can. Where the two documents differ, we say so.

The three refund conditions

All three have to hold. In Shorts terms, the usage cap is tight: 20 tokens is 1 standard paid episode, and 0 twin episodes. If you subscribed to test Shorts and opened more than that, the refund door is shut.

Canceling is not refunding

Canceling stops the subscription from renewing at the end of the period you paid for. It does not return money for that period. To cancel, Candy's help center points to My Profile, then Settings, then the Unsubscribe option at the bottom of the page. Candy offers no pause.

Deleting the account (My Profile, Settings, Danger Zone) also cancels a subscription if you do it before the renewal date, according to the help center. It removes everything else too, so cancel first if you might come back.

What happens to your tokens

A help center article says canceling keeps your account, content and tokens. Section 10.2 of the terms says remaining tokens expire at the end of the billing period. Those two cannot both be right for the same account, so assume the stricter one and spend tokens before the period ends.

Step by step

1. Check the date and time of the charge: it shows as "EverAI" on your statement.
2. If it is inside the 24-hour window and you have used 20 tokens or fewer, contact Candy's support through its help center and ask for a refund.
3. Whether or not you get one, cancel the subscription in your profile settings so it does not renew.
4. Keep a screenshot of the cancellation screen.

The amounts you might be refunding

For reference, the billing lines Candy shows on its subscriptions page:

• Annual payment billed as $47.88
• Quarterly payment billed as $26.97
• First month billed as $9.99.
• Then renews monthly at $13.99.
• Payment every 2 weeks billed as $9.79
• Weekly payment billed as $5.6

How fast the token cap runs out

The usage condition is the one most people miss. Here is what 20 tokens means in Shorts episodes:

Six cases, read against Candy's rules

These cases apply the three conditions as Candy states them. Only Candy decides real requests; the outcomes below are what the written rules point to.

1. Subscribed by card, opened no paid episode, writes to support a few hours later. Inside the window, under the cap, card payment: all three conditions hold.
2. Same, but opened one standard paid episode. That is 12 tokens, under the 20-token cap: the conditions still hold.
3. Opened two standard paid episodes. 24 tokens is over the cap: Candy's rules deny the refund.
4. Opened one twin episode. 30 tokens is over the cap on its own: denied under the rules.
5. Paid with crypto. Not a card purchase: outside the refund rules, whatever the timing.
6. Writes after two days. Outside the 24-hour window: denied under the rules, even with no tokens used.

Cancel, delete or ask for a refund: what each one does

What to put in a refund request

• The email address of the Candy account.
• The date, time and amount of the charge, and that it shows as "EverAI".
• The payment method: say that it was a card.
• How many tokens you have used, if any.

Hello, I was charged [amount] on [date] (shown as "EverAI") for a Candy subscription on the account [email]. I am writing within 24 hours of the charge, I paid by card, and I have used [number] tokens. Please refund this charge and confirm that the subscription is canceled.

Keep the reply and a screenshot of the cancellation screen. If the subscription renews again later, those are the records you will need.

A refund request, hour by hour

1. The charge. The window starts with it. Note the time shown in your bank app or on Candy's receipt.
2. Before you open anything. If you are unsure about the subscription, decide now: once you open paid episodes, the token cap gets closer with every one.
3. Inside the window. Contact Candy's support through the help center with the details listed above, and cancel the renewal in your profile settings.
4. After the window. Candy's rules no longer allow a refund. Canceling still stops the next charge.

The first paid episode and the cap, by series type

In practice, opening a single twin episode, or two standard ones, ends the possibility of a refund under Candy's rules.

How to avoid needing a refund

• Test for free first. Every public series gives you free episodes, without any payment, before you decide.
• Mind the monthly plan's renewal. Its first month is cheaper; after it, the plan renews at $13.99 a month unless you cancel.
• Cancel early if you only want one period. Canceling stops the next renewal; it does not refund the current period.
• Use a card if a refund matters to you. Candy's rules limit refunds to card purchases.

Refund or dispute

A refund comes from Candy under its own rules. A dispute or chargeback goes through your bank under the bank's rules, and is meant for charges you did not authorize. If the purchase was yours, Candy's refund route is the one that applies; if it was not, the EverAI page has the steps to check before calling the bank.

Five mistakes that cost a refund

1. Opening paid episodes "to see if it is worth it". The free episodes exist for that. Paid episodes count against the token cap from the first one, and one twin episode is already over it.
2. Treating cancel as refund. The Unsubscribe option stops the next charge. It does not send money back, and the refund window keeps running while you wait.
3. Waiting for the weekend. The window is counted in hours from the charge, not in working days. Write as soon as you decide.
4. Paying with something other than a card when a refund might matter. Candy's rules limit refunds to card purchases.
5. Deleting the account first. Deleting before the renewal cancels the subscription, but it also removes the account your request would refer to. Ask for the refund, cancel, and only then delete if you still want to.

Where the rules come from

The refund conditions on this page come from two Candy documents: a help center article on refunds and section 10.4 of Candy's terms of service. Cancellation steps come from the help center article on canceling, and the note on tokens from a help center article and section 10.2 of the terms, which disagree with each other. We quote what they say; we have not tested a refund ourselves, and Candy can change its policy at any time, so check the help center if your case is close to a limit.

A low-risk way to try Premium

1. Watch the free episodes of the series you want first, with no payment at all.
2. If you subscribe, pay by card, the only method Candy's refund rules cover.
3. Decide within the first hours, before opening more than 1 standard paid episode.
4. If you only want one period, cancel right after subscribing: canceling stops the renewal, and Candy's help center says canceling keeps your account and content.

What we do not know

Candy's documents set the conditions but not the process: how fast support answers, whether a refund returns the whole amount, and how a refund interacts with the Premium tokens already credited. We have not filed a request ourselves. If your case depends on those details, ask Candy's support in writing and keep the reply.